FAQs

FAQs

  1. What service does Maison Dianthus offer?Edit Page
    Maison Dianthus offers hand-tied bouquets, bespoke floral arrangements, event styling, floral subscriptions, and corporate partnerships. We cater to both personal and luxury clients, with delivery services available.
  2. Where is Maison Dianthus located?
    We are located inside Ben's Independent Grocer at Publika Shopping Gallery in Kuala Lumpur.
  3. Can I place a custom order?
    Yes, this is precisely our forte. We excel in bespoke floral designs. You can place a custom order by contacting us directly or visiting our store.
  4. Do you offer delivery?
    Yes, we offer delivery. Delivery charges for website orders to nearly all addresses in the Klang Valley is included in the price of your florals. Should you get in touch with us directly, for same day delivery, a surcharge and a rush fee will most likely apply. Alternatively, you may choose to pick up a seasonal ready made bouquet at our store if you are in a tearing hurry.
  5. How far in advance should I place an order for flowers?
    We recommend placing your order at least 3 to 5 days in advance for custom arrangements.
  6. How can I commission a bespoke floral arrangement?
    Our bespoke service is designed to meet your unique floral needs. Please contact us directly to discuss your vision, and our floral designers will guide you through a personalized consultation process.
  7. What should I expect after placing a bespoke order?
    You will receive a detailed order confirmation. On the stipulate date of delivery, we meticulously craft your arrangement with the highest quality blooms.
  8. How can I care for my luxury floral arrangement to ensure its longevity?
    Each arrangement comes with care instructions tailored to the floral composition, ensuring your blooms maintain their splendor.
  9. How flexible are you with last-minute changes to orders?
    We understand the dynamic nature of our clients' needs. Last-minute adjustments are handled with priority, depending on the complexity and scale of the request.
  10. Who can I contact for personal assistance with my orders?
    We are highly responsive in the event you need us. Write to us at dianthus@maisondianthus.com and if it is a more urgent matter please Whatsapp +60127057999
  11. What is the reach of your delivery service for exclusive arrangements?
    We offer personalized delivery across Malaysia, ensuring each arrangement arrives in impeccable condition, ready to awe and inspire.
  12. What if my luxury arrangement does not meet my expectations upon delivery?
    We strive for excellence in every creation. If your arrangement does not meet your expectations, please contact us within 24 hours for an immediate resolution.
  13. Do you provide services for corporate and high-profile events?
    • Yes, we specialize in floral designs for corporate functions, luxury weddings, and high-profile events, offering end-to-end floral services from conceptualization to execution.
    • For larger scale events that have precise themes or types of flowers you may like to see, please look towards 7-10 days in advance. No amount of time is too much for planning ahead!
    • During your consultation, we will explore your preferences in detail, discussing everything from floral varieties to arrangement styles, ensuring every creation distinctly represents your personal or event theme.