Terms and Conditions

Terms & Conditions

  1. Agreeing to Our Terms Thank you for visiting Maison Dianthus!
    By using our website, you're agreeing to our terms and conditions, which will tell you everything you need to know about shopping with us.
  2. Orders & Payments
    All orders are subject to availability. Prices may vary based on selection and customization. Full payment is required at the time of your order. We accept major credit cards, bank transfers, and online payments.
  3. Ordering with Us
    We strive to ensure all your floral picks are available, but sometimes substitutions might be needed due to seasonal availability. We'll always keep the same style, value, and quality. Your floral designer reserves the right to make substitutions of an equal value in a similar colour if a type of flower is deemed unsuitable by way of longevity and freshness.
  4. Easy Cancellations and Refunds
    Changed your mind? You can cancel your order within 24 hours for a full refund, provided we haven't started preparing it yet. Customized or same-day orders are final once we begin the magic.
  5. Delivery Information
    We deliver throughout Kuala Lumpur and try our best to meet your preferred delivery times, but sometimes, delays may happen due to things out of our control. Delivery times are subject to availability and traffic conditions. Any issues with delivery should be reported within 24 hours. We appreciate your understanding.
  6. Just a Heads-Up
    While we do our best to ensure all information on our website is accurate, sometimes errors occur. Prices and availability may change without prior notice.
  7. Updates to Our Terms
    We occasionally update our terms to reflect changes in our service or legal requirements. Please always check back here for the latest.
  8. Got Questions?
    If you have any questions or need help, please don't hesitate to contact us. We are here to help.